A: We usually dispatch your order (except the items that are special ordered and directly shipped by our suppliers) in 1-2 business days after placing an order. If the goods are in stock the following estimated delivery times are an estimation:
Sydney Metropolitan – approximately 1-3 business days
Melbourne Metropolitan – approximately 2-4 business days
Brisbane Metropolitan – approximately 2-4 business days
Adelaide Metropolitan - approximately 4-6 business days
Perth Metropolitan - approximately 4-7 business days
Other areas - The estimated delivery times can be calculated from the shopping cart page by entering your post code in the delivery cost calculator.
A: Yes, express delivery is available on selected items. The cost of delivery for your item(s) can be calculated from the shopping cart page by entering your postcode in the delivery cost calculator. Express Delivery is not available for items that are directly shipped by our suppliers.
Q: I live outside of Australia; can I order a gift for someone?
A: Absolutely! Choose the right gift to be sent directly the recipient. We will take your details for billing purposes and a separate shipping address for your gift recipient. You will have the opportunity to choose the appropriate gift wrapping with gift tag should your item be gift wrapped. We will not include any price information in the parcel.
Q: How do I change the delivery address after I have ordered?
A: Yes, you can. Please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
A: Yes, gift wrapping is available on most of our products (except some very large items & items that are directly shipped by our suppliers) from AU$4.95 per item. On the product page, please select the paper for gift wrapping and we will carefully wrap your item. If you would like a personalised message to go with your purchase, please make a note of that in the "Add Gift Message” section of the shopping cart page and we will print your message on a complementary gift tag and include in your shipment.
A: Yes, you may place an order over the phone. Please have the item code(s) ready before you call. However, we recommend that you use our website to ensure that you have the correct items selected & shipping details.
A: If you are not 100% satisfied with your purchase from Yogee Toys you can return your item(s) for refund within 100 days of purchase. (Returns must be in its original packaging and saleable conditions) To return or exchange your gift, please follow the Returns Process depending on the reason for return.
Q: I would like to return a gift that was sent to me. How do I do that?
A: If the item was a gift we will refund your gift with a shopping voucher sent to your email address. To return or exchange your gift, please follow the Returns Process depending on the reason for return.